INFORMATION FOR RESIDENTS
Ever since it was founded in 1991, Capital Property Management has been building a reputation for delivering excellent customer service together with value for money. We only manage London developments so our staff really understand London properties.
If you already own a property within a development we manage, you might find the following information useful. If you can't find what you are looking for please contact us: firstname.lastname@example.org.
IMPORTANT INFORMATION FOR LEASEHOLDERS
SERVICE CHARGE COLLECTION
Prompt payment of the service charge isn't just critical for the smooth running of your estate - it's also a condition of your lease. If you have a query or payment difficulties, please contact us as soon as possible.
Details of your estate's service charge collection and arrears recovery policies are available on request. Please contact your Estate Manager or alternatively contact us here.
Every property owner within the development has an obligation to provide the management company with an address for service of documents i.e. service charge demands.
If we receive mail marked "returned to sender" we will take certain steps to contact you.
We pride ourselves on providing the highest standard of service to all leaseholders and residents, operating in line with the RICS Service Charge Residential Management Code. However, we recognise that from time to time problems can occur and a customer may wish to make a complaint.
We would request that complaints are directed in the first instance to the Estate Manager for your development. For details of the formal complaints procedure, click here.
CHANGE OF ADDRESS
We can only accept notice of your change of address by email or in writing. The safest way to ensure we receive this information is to download and return a completed form by email or post. We will write to you at your new address to confirm the details we now hold.
You can download the form here, but if you do not receive written confirmation from us it is important you contact us again.
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